CAN YOU RELATE

My Dispatcher is Clueless

Have you ever been left to sit empty because your dispatcher forgot about you? Have you ever been assigned freight that can't be loaded on your equipment?

These are the problems I ran into before I started my own business. No one seemed to know what was going on and I was the only one losing money. I would drive to pick-up an find out that it was impossible to load my truck.

I have also set empty for days at a time because my dispatcher took time off and no one else would help me.

I have solved these problems by doing things differently than industry standard. I don't have a bunch of customers a bunch of trucks and a small amount of dispatchers who are inexperienced. I decided to put people in my dispatch that have been behind the wheel before.

I have a very low dispatcher to truck ratio. No dispatcher is ever in charge of more than 5 trucks at a time, while you're driving they are working on your tomorrow. There are strict standards to what freight we will haul and each dispatcher has to answer for the money per mile average. We also give you the rate sheet straight from the broker so you can see how much it pays. You call the pickup and the drop off personally. Both ends know exactly who you are, when you will be there and your equipment type.

Doing it this way works, even if there is bad information from the broker. We can always double check with the people we are picking up from. Drivers that work for me coordinate their own pickup and drop off times. You let me know when you will be empty and need another load, not the other way around. Who better to know when you need another load than you? Take your money making potential out of someone else's hands and put it in your own.